Cancellation policy

Some products on our website may be offered as pre-orders. This policy explains how pre-orders are processed, charged, and canceled.

What Is a Pre-Order?

A pre-order allows you to purchase a product that is currently out of stock or not yet released, securing your unit before it becomes available.

Estimated shipping timelines (if provided) are approximate and not guaranteed.

When placing a pre-order, one of the following may apply:

Full Payment Upfront: You are charged in full at checkout
Partial Deposit: A deposit is collected at checkout, with the remaining balance charged before shipment
Payment Authorization: Your payment method may be authorized and charged at the time of fulfillment

By placing a pre-order, you authorize Fiamma & Ferro to charge the applicable amount based on the selected payment structure.

Pre-orders are fulfilled in the order they are received once inventory becomes available.

We reserve the right to:

If canceled before fulfillment:

Once a pre-order has been fulfilled and shipped:

Pre-order products may be subject to delays due to factors outside our control, including:

By placing a pre-order, you acknowledge and accept that delays may occur.

We reserve the right to cancel any pre-order at our discretion, including but not limited to:

In such cases, a full refund will be issued.

We may update product specifications, packaging, or minor design elements as part of ongoing product improvements.

These changes do not qualify as valid grounds for cancellation once the order has shipped.

For any questions regarding pre-orders or cancellations, contact:
customerservice@fiammaferro.com