Shipping policy

At Fiamma & Ferro, we are committed to delivering your order quickly, securely, and with the care expected of a premium brand.

Free Shipping

United States

We offer free standard shipping on all U.S. orders over $100.

International (Economy Shipping)

We offer free economy international shipping on orders over $300.

  • Estimated delivery time: 6–18 business days
  • Delivery times may vary depending on destination and customs processing

Shipping costs for orders below this threshold are calculated at checkout.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).

Orders placed after business hours will be processed the next business day.

Shipping Time (U.S.)

Estimated delivery times:

  • Standard Shipping: 3–5 business days
  • Expedited Shipping: 1–2 business days (if available at checkout)

Shipping times are estimates and not guaranteed.

International Shipping

We ship to select international destinations.

  • Economy shipping delivery time: 6–18 business days
  • Expedited international options may be available at checkout

Duties, taxes, and customs fees:

  • May be included at checkout or charged upon delivery depending on destination
  • Customers are responsible for any applicable import requirements

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details.

Please allow up to 24 hours for tracking updates to appear.

Shipping Delays

While we aim to meet all delivery timelines, delays may occur due to:

  • Carrier issues
  • Weather conditions
  • Customs clearance
  • High order volumes

Fiamma & Ferro is not responsible for delays once the package has been handed over to the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for:

  • Orders shipped to incorrect addresses provided at checkout
  • Lost or delayed shipments due to address errors

If an order is returned due to incorrect information, additional shipping fees may apply.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Fiamma & Ferro is not liable for lost or stolen items.

If needed, we will assist you in filing a claim with the carrier.

Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days of delivery
  • Provide clear photos of the product and packaging

We will assess the issue and provide a replacement or refund where applicable.

Split Shipments

Orders may be shipped in multiple packages depending on product availability.

Contact

For any shipping-related inquiries, contact:
customerservice@fiammaferro.com