Refund policy
At Fiamma & Ferro, we take pride in the quality, precision, and craftsmanship of every product we create. If something isn’t right, we’re committed to making it right.
30-Day Return Window
You may request a return within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- Must include all original packaging, components, and accessories
- Proof of purchase is required
Return Shipping (U.S. Orders)
We offer free return shipping for eligible returns within the United States.
To initiate a return, please contact us at:
customerservice@fiammaferro.com
If your return is approved, we will provide a prepaid return label along with instructions.
Non-Returnable Conditions
Returns will not be accepted if:
- The product shows signs of use, wear, or damage
- Items are missing parts, accessories, or original packaging
- Damage is caused by improper use, cleaning, or handling
- The return request is made after 30 days of delivery
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 7 days of delivery
- Provide clear photos or video evidence
We will, at our discretion:
- Provide a replacement, or
- Issue a full refund
Refund Process
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 3–7 business days for processing after approval
Partial Refunds
Items returned in a condition that does not fully meet our return standards may be eligible for a partial refund, or the return may be declined.
Exchanges
We do not process direct exchanges.
If you would like a different item, please:
- Return the original item
- Place a new order
Order Cancellations
Orders may be canceled only before they are shipped.
Once shipped, the return policy applies.
Final Sale Items
Certain items may be marked as:
- Final sale
- Clearance
- Consumables (e.g., coffee beans)
These items are not eligible for return or refund.
Return Inspection & Approval
All returns are inspected upon receipt before a refund is approved.
We reserve the right to deny any return that does not meet the conditions outlined in this policy.
Chargebacks & Abuse Protection
We reserve the right to:
- Refuse returns that do not comply with this policy
- Investigate and dispute fraudulent claims or chargebacks
- Limit or refuse service in cases of repeated abuse
Contact Us
For all return and refund inquiries, please contact:
customerservice@fiammaferro.com